Interparcel have emailed me and asked for my review of their services. Well, you know how they say "be careful what you wish for?" I booked a collection from my office to be delivered to Aberdeen. Went through the usual booking process etc. Anyway, on the scheduled collection date, at about 4.55pm I checked with Interparcel whether there were any problems with the booking. As it transpired, they hadn't actually made the booking. Something to do with "a computer error". Fine, no problem, these things happen. So I asked for the pickup to be rescheduled to the following day, and Interparcel confirmed it would "definitely" be collected the next day. It wasn't. Quite annoyed by this point, I got back in touch with Interparcel to find out what was going on. Firstly I was told it was my fault, because the courier in question (DX) didn't collect from my location. I am in the centre of a city in the South West. I know this is untrue because my company uses DX every day. When I pointed this out to them, Interparcel then said it was because DX didn't deliver to Aberdeen. I pointed out that Aberdeen wasn't excluded from any of the locations in their pre-sales literature, and was in fact quite a significant city in Scotland. I further pointed out that DX had a depot less than 2 miles from the shipping address. I asked Interparcel why, if DX didn't deliver to that area, Interparcel had allowed the booking in the first place. They didn't respond. I asked Interparcel, in light of THEIR mistakes, to arrange for the parcel to be collected by a courier that DID deliver to Aberdeen, so the recipient wouldn't be inconvenienced yet further. Instead, they unilaterally refunded my money and told me I would have to book another, more expensive, service. No explanation was provided and no apology was forthcoming. Shocking customer service.