I have used Interparcel many times and am happy with the service in terms if reliability, Collections and deliveries have always been on time and I have received the service paid for. However. I recently booked a delivery with Parcelforce and the parcel was called for after 17:00 from my workplace at which time no-one was in the building. No calling card was left and no attempt to collect the following day. I then lost the sale of the item as the buyer was going on holiday and would not have been there to receive it. Your customer service colleague assured me it would be collected the following day but this didn't happen, You were efficient in giving me an immediate refund but I had lost the sale by this time. Unfortunately this has left me with little faith in courier services and their agents.