I booked a collection of over 200 kg on Wednesday 29 November and got a confirmation for collection on Thursday between 9AM and 6 PM. After wasting the whole day waiting for the courtier to collect my parcels, I phoned interparcel at 6PM and they assured me that the courier will be here before 7PM. Of course, that was again a lie and when I phoned this morning, they couldn't provide me with a time or even confirm that the collection would happen this morning. I AM VERY DISAPPOINTED with your service as this completely ruined ALL MY PLANS. I expect something to be done and to be informed on a collection time ASAP.... PS : The lady on the phone had no idea of what was happening and clearly had no training on answering a customer complaint. RIDICOULOUS, Interparcel is an absolute joke.