I booked through interparcel for ups drop off to store service. Paid for the service went to drop the parcel off and the guy here said to me that he cant take the parcel due to him not knowing when they will collect and sent me away to contact interparcel. Made contact through online chat and explained the above. I was then told to try other drop off points which I had done with a previous parcel to be turned away 3 times. So said I'm not going to repeat this driving round for an hour and a half with no guarantee they would take the parcel. I asked if it was interparcels policy to take money for a service where you cant drop a parcel off. They said its down to the drop off points.They shouldn't take money for a service you cant use. Offered a refund which I took but now have to book a collection which is very inconvenient to me. Interparcel never agreed this was wrong only informing me that's the way it is, nothing we can do. NOT GOOD ENOUGH