I have used Interparcel many times and never had an issue until recently. I had purchased a service where a parcel would be collected from me on the Friday and delivered on the Monday. I chose this specifically as I had been paid extra to send the item on time. The package was not collected on the Friday and when I phoned up I was told the delivery had not been re-arranged and the earliest collection was then Tuesday. Upon asking if there was any way I could have the parcel collected today (Monday) I was informed I had to choose a different service and pay extra. At this point, I had spoken to my customer who was furious that he paid extra and still would not have the item delivered on time - so I refunded his postage charges. Mistakes are made, that is fair enough. Although annoying, it was not Interparcel's fault the delivery was not collected on time. However, the service received is what is shocking. I would have been fine with the service if they offered something in compensation, even if it was to have not charged me extra to have a package collected three days after I paid for it. Apparently, nothing could be done because of this and I'm now out of pocket and getting shouted at by an irate customer. Customer service from Interparcel is disgusting and had this been dealt with in another manner I would be fine with it. However, as a result of this I refuse to process any of my parcel deliveries through Interparcel in future.