Awful service. I placed an order for 1 small parcel to be collected which was booked in on Tuesday 27th of February I asked Interparcel twice that day if the service would still be collecting and was told they had contacted Hermes and they would be collecting, I waited at work until 9pm as that was the collection window and no one had arrived and I had to fight my way back through the snow. I then asked the day after if they'd be collecting and was told they would not and I had to pay an extra amount to have it upgraded to a next day service to be collected on Monday just to ensure my package got there on time by UPS. I paid this in the end which took a 3KG parcel to over £20.00, this was to be collected Monday the 5th of March, to be delivered Tuesday the 6th. This was then collected on Monday but then was not delivered Tuesday which was blamed on the weather, despite Scotland having the worst weather and this being collected and sitting in England. This was eventually delivered on the Wednesday, I had no update whatsoever on Tuesday and had to keep chasing. I contacted customer services and Chloe continually blamed "act of god" as the delay despite my main gripe being the continual lies told by the colleagues I had spoken to on instant chat and e-mail stating "the only way to ensure this is delivered next day is by paying this extra fee" and it was not. Was not offered any refund or even compensation for this. Will not use Interparcel again and will ensure the company I work for no longer use them and use a more reputable service that care for there customers.