Beware - Bullying business practices, invented "admin fees", misleading advertising. I have reported the misleading advertising to the Advertising Standards Agency so we'll skip over that one for the time being. My most recent experience is an ongoing nightmare. But other problems in the past, they just shrugged their shoulders and blamed the couriers. I should have moved on before. This last time, they tried to charge an additional admin fee of £50 after my parcel had been collected and delivered. I asked for info and evidence to support their claim all I got was an otherwise blank page with a few numbers on it, they called that a report. Then a power crazed member of their "Revenue Protection Team", who acts more like she's working some sort of protection racket, started on me. They wouldn't give an inch but also wouldn't provide any further information. I was threatened with court, debt collectors and denial of service. I spoke with just one reasonable member of staff who simply told me "this is what she does, she likes to win". They wouldn't listen and the Directors just ignored me... they obviously condone this type of behavior. Then I was banned from using their service - no big deal, there are plenty doing the same and in most cases a better job. I have sent over 700 parcels via other brokers and couriers since they banned me, so to say "she" works in revenue protection is a joke! I was fine with that but a year later I heard from other businesses near me that they had suddenly been banned - turns out she was festering with her grudge and decided to ban the entire post code and the post code of my home address too! One of these businesses had been using them for 11 years - utter madness. Who employs people that make business decisions like that? She will bring the company down eventually and I see that as a good thing. Their recent reports show a big decline in revenue so it's only a matter of time. All I wanted was an explanation of the charge they attempted to coerce. If it was a legitimate claim then why haven't they pursued it through legitimate means? They have deleted scores of complaints from their Facebook page, offer a filtered view on trustpilot reviews and simply ignore any issues. This really is a sinister and unpleasant organisation that refuses to act with morals or integrity.