Interparcel received one star only for a driver picking up parcel being very polite and on time. I believe, when everything goes fine, they would be great as it seems to be a very straightforward process. However, whilst problems occur with the international shipment, the interparcel.com service assistants are no help, they show lack of interest and provide no support whatsoever!!! Communication with the customer service was OK until parcels were found to be held at the customs and they had to act promptly.Instead, they provided no help and genuinely tried to get rid of the customer by replying with an automatic message to several emails sent. Interparcel assistant was unable to locate my parcel until I used my sources to do so and provided the company's detail, that actually had my parcels, which was a different company that Interparcel claimed for. Unfair service and incompetent assistants.Already requested a full refund but they never got back to me.