Nice people on chat line but ineffective. After paying a small (£25) deposit to trial the service, I then discovered that the entry process was painfully slow being completely manual (no imports or API) and would not fit into our shipping process. I asked for the deposit to be cancelled and despite assurances the money was taken. As the funds were unlikely to be returned I tried to use their service anyway. The whole service seems designed around a casual user that only sends a single parcel. Every parcel needs dimensions entered and the address manually entered although a postcode lookup assists with this. Every booking needs at least three clicks to opt out of overpriced insurance ( twice My Hermes rate!) before completing the booking. Having got this far it should be plain sailing but unfortunately each booking has its own label which needs to be individually printed rather than a simple "print all labels" function. Worse still the labels are A5 rather than the industry standard 4x6" and the PDF file provided is in landscape format with the page reversed so that trying to print a second label overwrites the first until you realise the problem. Overall, the rates are good providing you do not require any extras and if you are looking to send the occasional parcel then Interparcel is probably a good choice. However for small businesses, it is not workable. To succeed they need an API or csv file import function as well as the ability to connect to today's e-commerce platforms such as eBay and Amazon etc. I will use the small deposit I unwittingly paid and move onto another platform with better facilities.