I've used this company for a long time, their prices are decent and normal customer service very helpful and responsive. However, I received an email saying my parcel hadn't been delivered and I'd need to pay £15 to get it back. As the parcel wasn't worth that I didn't bother. A week later I received the following: "We are disappointed to discover that, despite our recent correspondence, our records show the balance of £15.60 is still outstanding. This is your final opportunity to settle this balance before we pass this matter over to our legal team who will determine whether it is in our interests to continue with legal action to recover this debt. Please call us on 0333 3000 700 with a valid debit/credit card to make payment. Should payment not be received within seven days, this matter will be forwarded to our solicitors without further reference to you. If we are forced to issue proceedings against you then we will be claiming interest, court fees and solicitors costs on top of the amount outstanding. We trust the above will not be necessary and that we will receive payment by 24/04/2018. Kindly note that we will not accept any further orders from you until this matter has been resolved." I found this to be really unnecessarily aggressive. I spend literally thousands a year with this company. Firstly to me it seems ridiculous that I should have to pay double when they don't successfully deliver a parcel I've already paid for, secondly, do they really need to go on like that about a £15 bill, and only after a short period of time?? Bullying tactics are rubbish. Either way, their way of dealing with long-standing, cash spending customers isn't up to scratch and I for one will be taking my business elsewhere.