Order ref: 15831120 Interparcel should be wiped out from the business arena. They are a cheap middle man with no customer's commitment or ethics. I booked them for 3 suit cases. With all correct measurements, I paid in full by direct debit card for the 2 days delivery service. They postponed the pick up five times over five weeks pretending that the DPD driver could not find my flat in "Zone One" Central London. With today's GPS technology, this is the biggest liar's tale. I asked them to give my number to the DPD driver to call me for directions. They refused, under the excuse that DPD drivers have no company phone, therefore they won't call me. This is another Liar's tale. I used DPD in the past, they delivered to most remote address and called me to confirm address' landmarks and availability. They asked me to take my suit cases to a dropping point, we spoke to the person incharge to accept them. I went to the dropping point with my luggage. It was a supermarket. The man confirmed that it is a dropping point for DPD, but for small parcels only. He confirmed further that no one spoke to him from Interparcel. I returned home with my suit cases. Finally, I was thinking between a court case or a refund. I opted for a refund because I consider them too low to enter a court room. Rather, they should be in a rubbish room.