Booked a delivery for yesterday and advised on the interparcel website to be picked up between 8am and 1pm. No one turned up within that period. Called interparcel to find out what's going on, only to be told they need to contact ups to find out why the driver didn't turn up. Received a call 2 hours later saying they left me a voicemail to say the driver couldn't make it between those hours. My phone doesn't have a voicemail facility so they lied saying they left a voicemail. They assured me the parcel is still scheduled to be picked up by end of day. Waited in all day and no one came.called them this morning and asked them what happend yesterday about my parcel not being picked up. The girl on the phone gave several excuses. One of them being the driver may have not been able to find your address. If this is the case then they shouldn't be working for a courier company. I turn asked to speak to a supervisor who happened to be on a call to another customer. The girl then said she can reschedule pickup for today. I said thats fine please do that for me. She put me on hold and came back and advised it will need to go through a different service which will cost an additional £18. They are the ones who didn't even arrange my collection and now want me to pay an additional £18 for their errors. Absolutely ridiculous MY ADVICE STAY AWAY IF YOU BOOK A PARCEL FOR DELIVERY USING A COURIER PICKUP FROM YOUR HOME NO ONE WILL TURN UP AND YOU WILL BE BOMBARDED WITH EXCUSES!!!!!