DO NOT USE OR BE PREPARED TO WASTE YOUR LIFE AND TIME CALLING THEM EVERYDAY FOR NOTHING TO HAPPEN!! I have used this company frequently in the past and had no issues however the last couple of times I have used them I have been so disappointed and frustrated with the service. I booked for 2 parcels to be collected by My Hermes ( Light are Large ) the driver turned up in a car and refused to take the parcels and said cant take them I am in a car ( even though the dimensions were provided at the time of booking!!!) Interparcel apologised however I am now a week later and the 2 parcels have still not been collected, over this period the same driver arrived twice in his car!!!! The driver was extremely rude, scruffy and was swearing saying this takes the ...... I only get paid 50p a collection I am not taking this..whislt in a shop environment. I asked Interparcel to mention this to My Hermes but felt like Interparcel didnt seem to care. I am so upset as I kept getting promised that each day a van would come and collect however still to this day nothing so now I have 2 very upset and disappointed customers and have now cancelled these orders with me so I am now out of pocket because of this poor service that Interparcel has not provided. I was promised a manager would call me back but nothing so I had to phone them. They finally said they would give me a refund but only refunded me for one so once again back onto the phone to them to claw back the money from them. I would not recommend them to anybody stay clear unless you want to me mucked around and promised things they cant do. Very unhappy customer......................