PLEASE LISTEN - AVOID AVOID AVOID They're not even worth the 1 star. They are paying for people to leave 5 star Google reviews, they are nothing that the reviews state. They lost our company parcel worth over £100 3-4 months ago and they have done absolutely nothing about it. UPS abandoned our parcel with no explanation at all. We have since had to refund the customer so we have lost out big time. I've been told I would get a call back and every time we have chased them, no one knows anything. I've spoken to James & to Amy and each one told me they would get back to me once they have chased our compensation. No one has got back to me but they continuously are sending us emails for payment of fees. No one has taken any responsibility or demonstrated any human decency in owning up that it is in fact an error on behalf of their non existent service. Oh, but they demand their fees. No logic. It's actually shocking. This isn't the first time either. There has been no compensation whatsoever even though we paid for parcel insurance and there has been no reimbursment on our delivery charges. They are now threatening US with legal action over £31.37 if we don't pay up within 7 days ?? At this stage, our company is looking to take legal action against Interparcel and I will personally be taking this matter further to trading standards also. I will not rest until they are shown for what they have put myself and others through. The legal threat against us for an error they have made is all I need to keep me fuelled. I hate injustice at any level, they've in all honesty, threatened the wrong company. absolutely appalling service to say the least. This is how they treat long term customers? AVOID THEM AT ALL COST. ROYAL MAIL has better deals and they have fantastic customer service. If I knew INTERPARCEL were this DISHONEST, I would never have used them. I should have listened to the bad reviews they usually get. All of a sudden, it's all 4 - 5 star reviews. It is 100% all paid for, they are not genuine reviews. A cheap way to regain reputation. Scroll back abit more through their Google reviews, you will see for yourself.