I advised on the shipping instructions that I would not be at home during working hours but would be at home for delivery any time after 5:20. I regularly checked their tracking site, only to see an update posted in the evening that delivery was attempted that afternoon without success. I was immediately on the phone as soon as the update posted and was informed that no delivery times (such as after 5:20) could be guaranteed. Fair enough. We agreed that when delivery was reattempted tomorrow that the driver should leave it at a nearby pub. I again monitored the tracking site all next day, but the update of an "unsuccessful delivery attempt", again for the afternoon, didn't post until that evening. I again immediately got on the phone to ask why it wasn't left at the pub as requested. I was told that I hadn't informed them about leaving it at the pub in enough time for the depot to receive that information regarding next day's delivery, and that now it had been so long since that day's delivery attempt that the driver was out of the area and we could only reschedule again for tomorrow. My two main points of contention: 1) I called as soon as I possibly could the first day, when the notification of an unsuccessful delivery attempt was posted on the tracking site. So being 'too late' to notify the depot isn't acceptable and not down to me. 2) I again called as soon as I was notified of the failed attempt on the second day. If the tracking had been in real time and I'd known they'd attempted another unccessful delivery to my flat that afternoon, I would've been on the phone immediately and we could've gotten this sorted before the driver was long out of the area. I had to cancel plans all three nights in a row in order to accomodate this breakdown in communication. What is the point of providing a tracking service if you won't update the tracking information until long after the fact?