Interparcel not for the first time lost… Interparcel not for the first time lost my parcel destined for Portugal in late November 18, after many enquiries I was told they had tried to deliver but could not find the department in a University!! but we later find that the parcel was lost in Spain and attempts to deliver had never been made. Interparcel then accepted the parcel was lost and as I had insured the parcel paid me the compensation. Fast forward to late March 18 and the parcel has turned up in England and offered back to me, Only if I pay the full amount of the compensation back first! I believe that I should be entitled to some compensation for the upset customer and for the sheer inconvenience of the 4 months delay, I have emailed and spoken to Interparcel Customer Services and have been told that the parcel will be destroyed unless I repay in the the compensation in full although as I explained to them I was happy to compromise. I was a regular customer (Not anymore) but that accounts for nothing.