Do not expect any customer service if things go wrong. They are not willing to listen to customers and take responsibility. Parcel delivered substantially later than advertised and they are refusing any responsibility despite carrier offering compensation but you are stuck with them as the broker. It would not surprise me if they claim money from couriers but not passing to end clients. Not helpful, not answering to emails, just ignoring you. Used them multiple times in the past without issues but recently they have gone downhill. Will not use again. Look for alternatives - plenty out there with similar competitive prices.