rubbish company, rubbish service. i ordered the collection service on last thursday, should be collected on last friday. waited until 6.30pm, driver never showed up, and under the tracking it showed been collected at 12.54pm. The driver definitely tell a lie. reported and Interparcel raised the investigated for a whole day. waited another whole day (monday), nearly 5pm, the customer service team said ok we will rebooked the collection again on Tuesday(yesterday). no more any explanation, and have no idea what happened. accept and waited. YOU KNOW WHAT!!!!??? NOT COME AGAIN. SUCH A DRAMATIC COMPANY. KEEP LIVE CHAT AND CALL SERVICE TEAM, FINALLY GIVE UP. ASKED REFUND AND BOOKED THE SERVICE ON PARCEL2GO BY THE UPS SERVICE, WHICH COMES VERY ON TIME AND SO APPRECIATED. MY GERMANY PARCEL FINALLY COLLECTED TODAY AROUND 3PM BY UPS(PARCEL2GO). NOW RECEIVED RIDICIOUSLY EMAIL FROM INTERPARCEL, WHICH SAID THE PARCEL WAS BEEN COLLECTED BY THE HERMES, THEY WILL CHARGE ME MONEY BACK?????? EXERCISE ME..... UNITL THIS MOMENT, I NEVER EVER SEEN THE HERMES DRIVER, AND I HANDOVER MY PARCEL TO UPS UNIFORM DRIVER. NOW HERMES SAID THE DRIVER COLLECTED AGAIN??? AND CHARGE ME BACK? CALLED BACK TO INTERPARCEL, THEY SAID WILL RAISED THE INVESTIGATED AGAIN, AND WILL EMAIL ME BACK. OMG... WHAT THE HELL SERVICE? ARE YOU OPEN TO PUNISHMENT YOUR CUSTOMER, PLEASE HEADACHE. ANYWAY, I HAVE TRACKING NUMBER FOR UPS, CAN PROVED IT WAS BEEN COLLECTED BY UPS. AND LET'S SEE WHAT , WHERE, WHO, AND HOW THE HERMES COLLECTED THE PARCEL FROM MY SIDE, AND I HAVE NO IDEA. IF I CAN PUT ZERO, I WILL NO IT, BUT THE WORST IS 1 STAR. SO JUST LEAVE IT TO LET UR GUYS KNOW THIS MESS STORY.