I bought 2 items on Ebay for a Cancer Charity Karaoke event to be delivered by Hermes. Hermes by the way will hire anyone with a vehicle, mostly foreigners. The parcels were to be delivered to my College where I work. But the Polish driver failed to deliver the parcels 3 times, saying there was no access, and even lied at one point saying the receptionist wouldn't take them. And after a few complaints to Hermes, he finally delivered one parcel, but accompanied with another man, demanding to speak to me in a very aggressive manner. I needed the other parcel desperately so I contacted Interparcel again, who promised they would chase it up, and get back to me the following day, but nobody returned my call. Consequently I rang every day for nearly 2 weeks, sometimes spending 20 min’s on the phone. In the end I finally got a call back from Interparcel informing me that Hermes could not find my parcel, and closed the case declaring it lost, with no apologies whatsoever. So on top of all the expense I have incurred in phone calls chasing the parcel up, It’s also cost me £40 to replace it. But just to add insult to injury, Hermes are now chasing me for £3.89 for another parcel I sent, claiming it was a couple of centimetres to big. And although I supplied Interparcel with a suppliers document stating the size and weight of the item, Interparcel have disregarded the information. And Mrs Katie Harman from Interparcel has hounded me few weeks, treating me like a liar and a criminal, threatening to take court action if I did not pay the fine. The excess parcel size was actually only .89p, but Hermes thought it appropriate, to stick another £3.00 on top of that for admin costs. I have since paid the fine, but informed Interparcel that despite me being a loyal customer for many years, I will never use Interparcel or Hermes ever again.