BEWARE Interparcel is a middle person and therefore will pass on responsibility to the actual courier. The actual courier will then pass it back to Interparcel and you’re left with apologies but no solutions. This has happened to me twice now. Apologies and refund received but it has cost me more money to get a shipment delivered due to failure of courier Tuffnels which was booked through Interparcel. (Interparcel kept saying pick up Tue, then it was Wed and then it was Thu). As I paid for and needed parcel by Wed I was left no choice but to cancel and make alternative arrangements at an added expense (and lots of time wasted waiting and phoning). The courier Tuffnels kept saying no one at pick up address which was not true (someone wasted 2 days waiting between 9 and 6!). Interparcel just repeats what the courier tells them. Lesson - do not use Interparcel but book direct with a courier. And never use Tuffnels as they clearly tell porky pies. And no this was not a one of issue with Interparcel as I had a similar experience not that long ago.