I paid for a small A4 package containing “very important documents” to be delivered, it was tracked plus I paid for a signature delivery to be sure. This was over a week ago. They attempted 1 delivery and claimed no one was in!!! Complete lies as I know the accountant was in waiting for my parcel. They failed to deliver the second day, now my parcel has gone missing! I have telephoned 3 times, today at customer service the first young lady who sounded half asleep was so uninterested and blamed the Covid-19 the supervisor was even worse. No apology, no promise of the company bending over backwards to find my parcel, nor did she try and reassure me, she just said she would e mail Hermes! Then repeated the company’s policy’s that it’s not their responsibility if a parcel goes missing. So I won’t hear for days! I paid for this service! How can a parcel go missing? Has it gone to someone else? Has it been binned? Has the courier opened my parcel? A parcel can not just disappear! This company have caused me great stress and upset. I can not resolve this issue nor can I replace those documents. I wish I had never used them, I certainly would not recommend them.