I booked a collection and delivery with this company three weeks ago and it has been a nightmare from start to finish. The collection was two days late and then this company has somehow managed to lose a 100kg double van seat. The problem being that after speaking to 5 or 6 of the customet service staff and emailing the director of the company the servicd i received was awful. This company is clearly just a broker and the they have no real lines of communication with the couriers they rely on to move your parcel. The customer service team are less than helpful and I will not be using this awful company again. You are better to go direct the courier rather than this broker.