AVOID INTERPARCEL! I posted an expensive item in July 2020, Next day delivery to US. I send 60+ items a month and understand some go missing. I pay for insurance. I’ve called and emailed interparcel twice a week for 9 weeks! To the point where I’m sick of them saying ‘I’ll raise it with FedEx and get back to you’ (then not getting back to me so I have to call again). So, after waiting another 10 days for their response I tried to start complaint procedures. Guess what!! They are above complaint! It’s in their small print that they aren’t responsible for lost items. The response to my complaint... ‘I’ll raise it with FedEx and get back to you’. My complaint is with interparcel. They are the ones fobbing me off week after week. Ignoring my emails. Ignoring my request to start complaint proceedings. My advice? Get your quote from Interparcel’s site then go direct to the courier. Cut interparcel out of the equation. That way, should an item clearly get lost in the post you can talk directly with a company who isn’t above the law. Above complaint. Above giving a hoot cos ‘they aren’t responsible’. I’ve put my order No. on this review. I will bet I’ll get an email from interparcel saying ‘I’ll raise it with FedEx and get back to you’ I refunded my customer £175. Plus I’ve paid £60 for the item to get lost and about £8 insurance. And you’d think they would value customers of 15 years. They don’t. interparcel will ignore you until you ‘go away’. The MOST frustrating form of customer service.