This was the first time I had used the website, I found it quick and easy and the prices were reasonable. I had arranged for two vintage lamps to be collected. I had paid ?250 for the lamps so paid extra for insurance to that sum, just in case. I had thought everything was great and was ready to sing there praises when my parcel arrived and despite having fragile stickers on the side and being well wrapped up my lamps were smashed to bits. I was devastated, but at least I had the insurance...right...wrong! When I contacted Customer service to tell them what had happened I was told that the lamps were on there restricted items list. When I made the booking for some reason I was unable to see the restricted list and had assumed it must be things like chemicals and weapons but no, it was my lamps and any other breakable material known to man was also on the list. So why take insurance money... should they not check what an item is made of before taking the insurance money? So now I have two smashed lamps and nothing else. It is altogether very disappointing, I had thought it was a great experience but it turned out very bad. It would seem they may be good, but don't post anything breakable because even with insurance you have not got a leg to stand on or any back up.