On February 20th I arrived at my house in my Tahoe that is equiped with an Intoxalock interlock device. I've had this equipment installed in my vehicle for 1 year and 3 months. I was only supposed to have it for 1 year but in August of 2023 I was called out of town on short notice only to arrive back into town on the last day left to have the device "calibrated". My service center closes at 5PM so I rushed there only to find that they had closed early. I arrived at 4:45PM. After a missed calibration you can't start so on the next day I loaded it onto a flatbed and had it towed to get calibrated. This earned me a 3 month extension. Ok, back to the 20th. Arrived at my house at 6:03PM and turned off the vehicle. I changed the wiper blades and went to hook up the trickle charger. I've never had battery problems before this device was installed but have had to replace 2 since then and now my current battery is on its last legs. I wanted to see if I could start the car after it had just been running so I engaged the handheld, blew zeros, and attempted to start. It clicked but failed to start. A couple more attempts were made with my jump pack but still wouln't start so I hooked up the charger and went inside my house for the evening. The next morning I went to start the car only to be greeted with a violation message. I thought this must be a mistake. I had just gotten it calibrated ($35) so I call intoxalock who informed me that their system had logged a misseed "rolling retest" or random retest. This is the test that occures after you start the vehicle and it randomly asks you for a sample to see if you are drinking while driving. According to their website (check their knowledge center) this is defined as: "A random (also known as random) retest requires drivers to provide breath samples while the vehicle is running. They’re required with all state-certified ignition interlock devices." I explained that there must have been some kind of mistake. I wouldn't miss a retest, I know exactly how this thing works and wouldn't risk missing one this close to my 180 compliance. They told me what time it happened. It was exactly when I was trying to jump the car. I explained the situation and that the car was never on. I'm not going to expect a random test if it's not even running unless I've just turned it off at the same time it asked for one. I have spoken to multiple reps pleading to have this violation removed as this is not something covered in their own handbook and website. They refuse to budge and tell me I must start my 6 months all over again. I've contacted the licensing department who tell me they only go by what the company tells them and intoxalock tells me only the licensing department can make that decision. I'm at a total loss. I do ok with my income but I can not imagine how most people could absorb this kind of finacial impact. 6 days left and they hit me with a violation that will cause me to have this in my vahicle for almost two years if nothing else goes wrong. I've contacted the state police to see if they are willing to help as they are the regulating authority. I have video (with sound) of the time I arrived home to the time I went inside my home that shows that I was unable to get my car to start back up once I arrived. I also took a video from inside the vehicle today which shows how the system will fail to acknowledge the vehicle being off with the keys out and still trigger a rolling retest. I will write a new review every day for each additional day I have this device installed. If you are reading this review and are finding yourself in a similar situation. I encourage you to write your own review here on Trustpilot to warn others about choosing Intoxalock. You do have a choice. Anyway, I have a date with small claims court. Watch your backs and your wallet. Do not choose Intoxalock. P.S. There is no way in hell they get 5 star reviews. I'd bet money that the Indian call center they use for their customer service is also paid to write those which goes against this websites terms of service.