Passed all breathalyzer, still locked out, stranded alone on the side of the Thruway overnight!! There is absolutely no reason to even consider Intoxalock please trust me. I won’t get into past issues as they don’t compare to what I have just went through. Also I am honest and after 10 days of hell with the agents over a typo in the year on their end which prevented my car from starting, a higher up reached out and was great. But, this one can’t be fixed. So, I was on the thruway this past weekend and I pulled off to a rest area to look at directions when my car shut down. I didn’t know what was wrong so naturally I set the breathalyzer and attempted to start the car. I blew into the breathalyzer, PASSED (I’ve never failed a test) and My car wouldn’t start (turns out it was the key). I was then locked out by Intoxalock. I called customer service and it was confirmed I had passed but because I didn’t start the car immediately after blowing In the breathalyzer I was locked out. Well I couldn’t start the car for one, and, No one ever told me that for one, and why am I being locked out for any other reason other than failing a test?! What is more, I was told per New York State law, they were not able to unlock me over the phone. Then why would they lock out anyone in this position for passing a test??! So, i was stuck on the side of the thruway, alone, scared and stranded. Oh and on the very last of my cell phone battery! I was on the line with Intoxalock panicked and crying because for one, it was near dark and you have to go through the New York State Thruway Authority to have your car towed. Not any tow truck can tow you from a thruway and they were closed. I explained that I am a woman and I was alone about to be without a cell phone and was told “sorry, nothing we can do”. I was literally terrified and told them it was an emergency and was again told they would not help. I had to rely on a stranger and risk my safety to use their phone while I waited alone in the dark on the side of a thruway for a ride. I had to leave my car there overnight (with the windows down as everything locked and couldn’t put them up) then come back at 9am when the Thruway Authority opened, pay for a tow out of my own pocket and then pay for the Intoxalock device to be unlocked. I was treated no differently than someone who blew positive! It’s been a genuine nightmare for something so simple as getting my spare key and being on my way. Thank god I’m alive to write this! No thanks to Intoxalock! Look elsewhere!! Especially if you are a woman!