What a Joke , terrible customer service . The intoxilock locked me out on my anti theft system 3x on my vehicle within having it installed less then a month. You cannot get anyone of them to help you . Even when asked to talked to a supervisor they were absolutely no help & completely rude. They want me to pay to tow my vehicle from my house 15 miles to the installation facility and then pay a fee for them to reset my my lock out due to my battery dieing because of the anti theft system being set off my the device ( Ive had to have my car unlocked by a locksmith 2x now ) . My dealership will not work on my vehicle or even look at it because of the device and if i remove the device to have it service they suspend my license again . I cannot believe how terrible this experience has been . Also everyone of the customer service representatives have a very strong accent and it is terrible to try and understand what in the world they are saying and they could care less about addressing the issue associated with there device . Also they knew they where no help so they made sure to not let me leave a review on the survey at the end of each time speaking with a associate ( its promoted at the begging of the call ) . I'm assuming that how they are able to get any good reviews at all ! Complete Scam.