Im not sure where to begin. I had the device installed in late May of this year(its now August). The device worked once (going home). Then after that, it never worked again! What followed after that was a total nightmare from hell! I couldnt drive to work because I was unable to acrivate the device. Endless phone calls and emails didnt get me anywhere because when you have one of these devices, the authorities look at you like your a "criminal" and have no rights. It turned out that because I was born with a rare birth defect(cleft palate) the device would not work! Even though I emailed intoxalock like 50 times for help, there was no help ever! And they continued to charge me for a device that did not work! finally! I sent them a doctors note verifying all of this to be the truth but still the New York court that ordered it turned their back on me, they couldve cared less about my situation! Finally! Fibally! I got the attention of the Iowa State District Attorneys Office and they demanded that Intoxalock close my acccount so I could have a different IID company. But they are not able to get any of my money back that Intoxalock took from Me for a device that never worked in the first place!