The absolute main issue is the customer service. It is clearly a situation of a good company that poorly delegated the most important facet of a business. Incomprehensible indian people and extremely limited menu prompts and cruel wait times to talk to anyone. Latest issue in 2 years is when I dont pay the 2 week bill right away, i get a COMM ERR message on my device that shuts the car off AFTER its turned over. Once i pay the 61 dollars, the issue goes away. Look people, heres the bottom line: even IF IT IS A STATE REQUIREMENT, no punishment should be cruel, unusual, or difficult beyond the scope of the punishments objectivity. The better business bureau or BBB is the branch of goverment that puts a stop to the mismanagement of companies offering services to Americans. CALL AND COMPLAIN TO THE BBB. Once they hear enough, someone there will tip off a lawyer because of the possibility for a class action lawsuit. If you make a BBB Complaint with enough people you would be contacted and or listed as a victim amongst 1000's when intoxalock is facing tort, or being SUED. AND FOR ANYONE LOOKING TO USE INTOXALOCK: pick a different brand. They used to be the best. But That ship has sailed to India.