So not only are there call services not in America because we're not meant to understand what they say but their app fails constantly not to mention the customer service is truly the worst that I've ever dealt with besides that their equipment fails and it blames you and even after you deal with all of this on the day that you were scheduled to get it out their equipment so happens to fail so you are required to get a tow to spend another $500 to have their equipment removed even though the issue is on their side and it is their equipment that is failing it is now your responsibility to financially pay for that honestly I would go with any other company besides this one intoxalock is basically just one big scam after one another