I’ve recently had this put into my car and had all kinds of situations. I wrote a review that I was very pleased. But since then, I finally got a call back from Blanca one of their reps who was Incredibly empathetic when it came to the situation. She explained to me a lot and had to go about resolving my situation thoroughly, and then apologized for what I had gone through with the other representatives. Honestly, it was nice to have someone that Took the time out to talk to you and understand what was going on. She Was a pleasure to talk to, and in the end, she rebated me two months Of payment for all the trouble that I had with Device. It’s hard enough living with this device. Every time you wanna go to the store never mind all the other hoops you have to jump through and live life. So if I can give any advice, ask for Blanca, if you would like to resolve any of your situations. She empathetic and thorough. I give her a five star review. As for this company three stars. The device itself is hard to breathe through just to get your car started. I have asthma and the hoops I have to jump through just to get the calibration resolved. It’s just crazy but again she explained to me that’s the laws That the state will only allow you have to go to court to get it Recalibrated. It’s not the company‘s fault. But the device itself is just horrible.