I have had countless misinformation from agents, the device is horrible in harsh weather conditions which I can't help due to my state. The software is janky, the update processes have me calling support every time. I have called support so many times for so much stupid stuff, it's ridiculous. I am a customer that has paid up front a year in advance and has been compliant 100% of the time. This is asinine and I wouldn't recommend it to my worst enemy. I've had to replace devices.. I mean the list goes on. Please for the love of God, find someone else to go with!