I met my state's requirements for device removal on November 17, 2024 after having had it installed for three years for a .02 BAC. On November 15, 2024 I filled out the questionnaire on the main page under the drop-down menu for device removal, I called three times and waited on hold for over a half an hour before I had to hang up without talking with anyone. Intoxalock now claims that I didn't follow proper procedure in order to remove the device from my car, and because I failed to talk with someone in order to schedule a time to remove my device, they claim I owe them for another lease payment even though the device was removed and they received it in the mail, and in good condition, on November 23, 2024. I followed their removal procedure, they failed to respond to my device removal request, or to my phone calls, yet they try to penalize me for their incompetence. The only way I was able to get through on the phone today was because I called at 6:30 in the morning. This is not the first time I have had issues with Intoxalock. Make sure to read the lease prior to signing and to cross out the extra charges they try to sneak in under their Travel Club program. They will charge you for device protection insurance, road side assistance, and sleeve insurance which is at least an extra $20 every two weeks if you don't specifically opt out of this scam. I would not recommend this company to anyone; they take advantage of people who are already dealing with difficult times.