Interlock customer beware. (This is not a review for the shop that placed the device, the shop and mechanics were very helpful and kind. This is an Intoxalock review.) I went with this company because my attorney had a coupon for them, and I thought they were less expensive. After this experience, my attorney is no longer recommending this company, and I deeply regret giving them my business. 1. The price they quote monthly is false. They charge bi-weekly, not twice a month, so this means extra payments. They also charge random fees for things that are not used. This makes them the most expensive company out of all of the options I had. 2. The hold time can easily be 30-40 minutes, and many times, they will hang up on you once they're finally on the line. It is very difficult to talk to a real person. I always had to pretend I had a lockout just to get someone on the phone. 3. Once they're on the phone, their Indian accent is so thick that they're almost impossible to understand. The company also said they do not have the ability to transfer calls and do not have supervisors. So, if you can't understand them, you have to start the process all over again. 4. The Intoxalock workers will lie to you. They will tell you they're waiving fees, but then they charge the fees anyways. They will tell you that they can troubleshoot from their department, but then they will tell you they don't have that capability. They will tell you they made notes to your account for the next person to be able to help more effectivity, but then the next person will say there are no notes. 5. The interlock device started to have problems and they refused to fix the device and instead charged multiple lockout fees. The device would stay active long after my car was off and then go off randomly and that would cause a lockout. The volume stopped working and the device had to be monitored by sight. 6. When it was time to remove the device, they stated it was 60 dollars plus the 200 to take it out. They then charged another 340 dollars for random fees. 7. Worst of all for me was that the Intoxalock workers seem to have no compassion or willingness to help when something did go wrong. They were rude and would not help when things went wrong. There is no one you can talk to if you have a problem. There is no recourse when something goes wrong. There isn't a person you can go and see. You are completely in their mercy, and that is not something this company has.