Nothing more than a nightmare dealing with customer service. I'll take care of you-yea right. Spent 5-10 min's explaining your situation, than I am not the right person-please wait while I transfer you. Today I am on my 5th transfer within 35 min's. Yesterday 6 repersentives over 90 min's. 12/1/24 sign up for their IID. 12/4/24 dropped my car off at the shop @ 9am. p/u car @ 5pm. Shop was able to install the device but bc it was defective had to uninstall it. 12/11/24 I was ready to bring in my car to the shop but the 2nd IID was missing parts. 90 min's I spent on the phone yesterday. ALL B.S. Same run-around, I am getting today-waiting for the 6th person that I am transfer to same old BS- I am not the right person. Transfer me to the 7th person - please leave a voice message. Intoxalock is a TOXAHEADACHE. My lease started on the 12/6/24 and the IID isn't even installed yea, my bal is $113.53 ! The hidden fees' are crazy- my lease states $147.25 p/m when I was told $106.00 p/m. Intoxa-Headache could care less- They know that you need the IID unit to drive and you're already stress out with legal fees, Driving Driving School cost, Insurance DUI cost, etc..basically Intoxa H/A knows that you're stuck btw a rock & a hardplace and they take advantage of you.