12/6/24) first IID had a bad relay. Shop installed it and then had to unistall it. 12/13/24) 2nd. IID had a bad harness. Again shop installed it, then had to uninstall it. Customer service is non-existent if you have not signed your lease. I spent 90 minutes getting transfer to 6 representatives the other day. How can I help you, bla bl bla. then you have to explain yourself again. Then oh! wrong department I will transfer you to the right person. 6 TIMES in 90 min's. WTH ! Google reveiws are @ 25 ALL 1 star reviews. My lease has $44.00 worth of non-disclosed hidden fee's, then what I was told when I became a customer. In addition- LEASE demands AUTO PAYMENTS and your bank name, routing & account number, plus your credit card information, so they can make withdrawns directly at anytime they want-without your approval. Lease is 20 pages of all sorts of hidden fees and legal jargain. Any white outs, or changes that you make on their lease is not accepted. My rates w insurance for damage, or thief is $6.00 p/m. My total is $147.25 p/m for six months. Installation in the North Bay, CA is $345.00. My lease started on 12/6/24 and I have spent two seprate days with my car at the shop and as today 12/14/24, again the IntoxA HEADACHE IID needs replacement parts, or a new unit.