Hard to know where to start. My daughter is a current Intoxalock customer from April 2024 until April 2025. Customer service is nonexistent, even worse, disengaged and uncaring—not interested in problem solving in the least. My daughter found herself stranded with her car in lock-out mode. After initially telling us it would be no problem for her to move out of state for her job (with court and probation approval of course)—they refused to authorize recalibration of her car when she presented on schedule. CA DMV and the court system assure us we’re in compliance, and referred us to Intoxalock to address—and they were utterly unresponsive. Phil West State Specialist (888)288-7884 Ext: 515 was super helpful until we signed on—and he was very interested in us leaving a positive review on TrustPilot… but once we did—he checked out. We’re in a bind now—and Intoxalock refuses to assist in any way—“not their problem”. Don’t make the mistake we did—choose a different company for an Ignition Interlock Device. This is too important of an issue to leave to a company like Intoxalock.