The reason I gave only 2 stars is from the first day that the device was installed in my vehicle, I had issues. After I shut off the engine in my vehicle the device never did! The facility that installed it didn't help! The told me call customer service! What a crock! No one helped, and gave the runaround! The very next day the device gave me Lockout count down to have the device serviced! But each time I did, the next was the same issue! Keep in mind when you have to clear a Lockout, it costs $75.00, plus $25.00 to the service center! From Sept. 23, 2024, to Oct. The device put me in Lockout 7 times!! 7!! Add that up! I was in constant contact with Customer Service! Not only did they not help, but they tried to say that I was the cause of my issues!? The root cause of customer service is the language barrier! No one spoke very good English! After weeks, and weeks of same issue, I finally was able to get a Work Order for a device inspection! Thanks to the help of Gordon W. C. Auto Repair & Rentals in Augusta GA. We found out the device was improperly installed! I do not recommend Auto Aid in Sylvania GA. I still have the device, but with the help of W.C. Auto Repair & Rentals, they reimbursed SOME of my money! Never again Intoxalock!