I recently had an extremely frustrating experience with Intoxalock's customer service. Over the course of more than ten calls, I found myself repeatedly placed on lengthy holds, only to be connected with representatives who didn’t seem fully informed or confident in answering my questions. Their responses felt scripted, lacking genuine understanding or assistance. Hoping for a resolution, I escalated my case to a supervisor named Sara. Regrettably, this only exacerbated the situation. Sara consistently interrupted me, seemed disinterested in truly listening, and frequently contradicted her previous statements. Her demeanor was so unprofessional and combative that I was left in disbelief. This experience has severely undermined my trust in Intoxalock. I strongly advise others to consider alternative providers to avoid similar distressing encounters.