I organised a parcel to be picked up from an address and delivered to me. I paid the extra for an afternoon delivery, yet they picked it up in the morning which caused problems, and frantic messages. I was notified that the parcel would be delivered to me between certain times, yet there was a delay of several hours until it arrived. Also, I understand that your service is not for fragile items, but your delivery guys (who were nice and polite) seemed to generally handle all the parcels (when they were trying to find mine) is a rather careless and disrespectful way. Unfortunately, it did not inspire me to use your service.