This is the worst courier company I have had the misfortune to deal with. My parcel was not delivered for 4 consecutive days. It would show as en route on the tracking system until 1900 each night and then disappear with no explanation. The driver appears to have be unable to follow diversion signs due to Road works and despite me leaving a message with customer service about alternate routes. I made numerous calls to customer service who appeared unable to speak to the depot. Several operatives were rude and I was hung up on at least twice. In the end the parcel was delivered by a very helpful lady, who said she didn't work for the company but had been asked to deliver some difficult parcels. On asking how she had found us, "I followed the diversion signs". I will never use this company again.