Your service was abysmal. The driver did not leave a card to say he had attempted a delivery. I checked on line to find out what had happened to the delivery and could see that it had been returned to your Swindon depot. My wife phoned and agreed that she would collect it from your Swindon depot on Monday 17 August. Having made the special journey, she was told that the driver had taken it to deliver at my home. She asked your employee to contact the driver to tell him that he must leave the package in the greenhouse and he said that he didn't know whether he could do that. He did in fact contact the driver, but he said that he couldn't commit to contacting her, if the driver took the delivery back to your depot, because he was "from the warehouse and might forget". The driver did leave the package at my home.