The merchant wrote down my postcode with one letter incorrect at the end. Everything else was correct, my name and rest of address. However because of this your customer service refused to speak to me on the phone because they said the postcode I was giving them didn't exist (it certainly does), and even though I was giving them my name and rest of address fine. Even though I told your customer services that they must have tried to deliver to the wrong address (simply going on the postcode and nothing else), you insisted on trying to deliver the parcel to the wrong address again the next day. To add insult to injury they then left it outside in the rain. Thankfully the incorrect postcode was still in our village, so they hand delivered it to me. However your service and attitude of customer services was the worse I've ever encountered. Terrible.