I attempted twice to postpone collection within your timeframe due to person at point of collection not having label print facilities.Neither query was dealt with,fortunately issue was resolved in time,no thanks to yourselves.Parcel was collected at approx 14:30 (I paid for pre 13:00 pickup) Delivery instructions were,if no one at home to either leave in unsecured porch or leave with neighbour at either No 3 or 7, Parcel was left OUTSIDE porch in full view of passers by in pouring rain! Not happy & probably will not use service again,certainly will not recommend. Only plus point,delivered promptly,academic,given above points!