The overall performance of the staff is Ok but the ones that answer the emails are questionable Please study the following cases CCD9AC7, CCDF756, CCDD946, CCDDA81, And finally CCDF756 came up with some clear information. I can’t understand that even the Regional Customer Care Team Leader Rosie Cornish gets it totally wrong if she has read my Emails she should understand that I want the Parcel Collected on Tuesday the 25 Feb 2014 There will be nobody at the collection point on the 24 Feb is that clear now. So please for the last and final time confirm that you have understood this and email me a reply so that I can read that you have finally understood what I want. I am considering sending this to Mr McDonald CEO at Head office for his information and opinion. Best wishes Alex The delivery was very good and always has been so in the past, This time I can only mark it as normal