Ref: Consignment No. 82611403211866 CC Mr Kane Executive Chairman UKMail Plc. I am writing to you re: the above. On the 12/2/16 I had occasion to send a parcel to Roma Italy all seemed well until about a week later, I received a complaint from my customer that he had been delivered a box off cosmetics, when he ordered and I sent him a Macerator. I immediately got in touch with your service dept. and they issued me a number and said it would be investigated. I heard nothing I went to your office and was inform that on the 13/2/16 the parcel was relabelled at 3.12pm. as to why I and your staff could only guess. I again complained through your system and was given another number. I was then asked via your system and various subsequent numbers, Questions like where were the cosmetics addressed to and the phone number of my customer which was on the original consignment note. In fact the only thing I got from your system was a whole host of numbers, which are all dealt with as original complaints and leaves your customers with no redress whatever. I at present am £180 out of pocket have an Ex customer in Rome who (quite rightly as had his money refunded) who will never deal with me again. I have paid you for delivering a parcel to Rome which you have failed to complete. I have heard nothing from your system apart from them closing several of the numbers they have issued. Would you kindly inform me as to what is happening?