The parcel still has not been delivered to the address in Portugal. When I checked on line I was advised to PHONE...when I eventually got thru I was told that an email would be sent to the delivery company and I would be called with the result. The following day I had no reply so I again rang and again EVENTUALLY I got thru after calling 6 times!! This time I was told that a phone number was required for the delivery address. I pointed out that there was a phone number on the shipping label.....I was given a DHL tracking number. I later checked and found out that there has been no progress since 10th March! NOT HAPPY.... and I will not use your company again until this matter is resolved AND explained.