If you believe you need to keep up your high standards you are very much mistaken. For you to get to the level of poor would be quite an achievement. Your website is appalling, unfriendly, and when needing to raise multiple issues against the same order/consignment it is not possible, Issues often take between 6-8 hours to respond to, and given the nature of your service, are responded to well after it is feasible to take any action on the issue. This often causes delays in picking up the consignment, and thus causing delays to the delivery. The service provided does not cover the items paid for, for example if you pay for a collection to be made between certain hours it takes 4 attempts for the courier to arrive within that given timeslot. All in all if there was a zero rating, for your service, I would be close to giving it.