The first time they were on time to collect my parcels - they were four parcels collected at the very end of the day, 5.45pm, still need to be delivered so I'm not sure how they will get to international destination. Then yesterday, after I paid extra to let the parcel be collected between 8am-1pm, they didn't show up. I had to catch a flight at 4pm and leave the Country for two months so I left the parcel at my neighbour, but they didn't come to collect the parcel the all day. Not only I had waste all morning home, now I even have to bother my neighbour to be home in the next days HOPING that somebody will come and collect it. I'm now trying to get in touch with them and it is impossible to talk to somebody, the on-line form is terrible and it is not accepting my real order number, so only a waste of time and money. It is cheaper than others but now it is clear why it is. BETTER TO SPEND SOME EXTRA MONEY USING ANOTHER COMPANY!