I have used the service before for a low value item which worked very well as I could leave it outside ready to be collected . This was the very reason I wanted to use ipostparcels again based on my initial experience. This time I paid for a pre-1am pick up, additional insurance and pre-printed labels. The pick up was booked several days in advance. On day of pick up... Pick up didn't happen by 1pm Sent email (no phone numbers provided) Scoured the internet and found that it's UKmail who appear to do the pick up, called UKmail and spoke to a nice lady who was surprised that a pre-1pm pick up was possible as the drivers normally only pick up mid-afternoon. She called the appropriate office, got hold of the driver and told me that the pick up would be taking place shortly after. The parcel was picked up at 1:30 but if I hadn't chased this when would have it been? I received no call to say that it would not be before 1pm as expected either. Nor did the receiver get an SMS message before delivery. So.. - They offer services (at additional cost) which they don't deliver on. - No customer support follow up on the issue other than an email saying "I have checked this for you and can confirm this is showing as being collected today" - No apology - No compensation offered (not even the return of the extra cost paid for the pre-1pm pick up) - They don't have a phone number on their web page to contact them if things go wrong - They don't let you know if there is an issue - you have to find out yourself Should have used FedEx.